Custom Sourcing, Inspection, Shipping & Logistics Simplified
At cobyh.com, we make buying from China completely hassle-free. Because we handle highly diverse products—including complex auto parts and heavy industrial machinery—we do not use rigid, automated checkout systems for custom orders. Instead, we combine a convenient online catalog with personalized, on-the-ground support to give you the perfect trade solution.
Here is our simple 5-step process to source, inspect, and ship your goods safely.
Step 1: Submit Your Request or Order
- Browse Our Platform: Find the products or categories you need directly on our website.
- Custom Sourcing Request: Can't find the exact machinery or auto parts you need? Simply send us your technical specifications, part numbers, blueprints, or product links from any Chinese platform.
Step 2: Personalized Consultation & Logistics Chat
- We Contact You: A dedicated supply chain manager from cobyh.com will reach out to you via your preferred chat channel.
- Tailored Logistics Setup: We discuss your budget, required transit speed, and carrier preferences. We request live freight quotes from your chosen courier or shipping lines to ensure you pay the lowest possible shipping expense.
- Payment Method Agreement: We review available payment routes (Corporate Bank Account, Individual Account, or Online Gateways) and select the one that offers you the lowest transaction fees.
Step 3: Verified Proforma Invoice & Deposit
- Transparent Billing: We issue an official Proforma Invoice (PI) detailing the final product costs, agreed shipping expenses, and chosen payment instructions.
- Secure Payment: You clear the payment or required deposit using your chosen method. Manufacturing or order consolidation begins immediately.
Step 4: Strict On-the-Ground Quality Inspection
- Order Consolidation: If you are buying from multiple factories, we collect all items at our secure central warehouse.
- Quality Assurance: Our local team inspects the goods (checking specifications, dimensions of auto parts, or operation of machinery) before they leave China. We send you photos or videos for final approval.
Step 5: Customs Clearance & Dispatch
- Export Handling: We handle all export documentation, customs filings, and warehousing steps inside China.
- Global Shipping: Your goods are dispatched via your chosen carrier (Express Air, Sea Freight, or Rail). We upload your tracking details directly to your dashboard so you can follow the shipment straight to your doorstep.
Frequently Asked Questions (FAQ)
Q: What are the minimum order quantities (MOQ)?
A: Because we work across a vast factory network, MOQs vary by product. For bulk auto parts and machinery, we negotiate directly with factories to secure the lowest possible MOQs for your business. For retail B2C shoppers, single-item purchases are fully supported.
Q: How do you guarantee the quality of heavy machinery or auto parts?
A: We never ship blindly. Our local team conducts strict on-the-ground quality control inspections directly at the factory or within our central warehouse. We verify dimensions, check technical specifications, and send you high-definition photos or video proof before you clear the final balance.
Q: Can I use my own preferred shipping carrier or freight forwarder?
A: Absolutely. While we provide competitive custom logistics quotes through our network, carrier selection is driven strictly by your requirements. If you have an existing relationship with a logistics company, we can safely deliver your goods to their warehouse in China.
Q: How long does it take to get a custom shipping and sourcing quote?
A: Once you submit your product specifications or blueprints, our team typically generates verified manufacturing options and real-time logistics expenses within 24 to 48 business hours.
Q: Who handles import customs clearance and taxes?
A: This depends on the specific shipping terms (Incoterms) you select during our chat. We offer full DDP (Delivered Duty Paid) options where we handle all import customs and duties for you, as well as standard FOB or EXW terms if you prefer to manage destination customs independently.
Q: How do I contact the support team regarding a pending order?
A: You can reach our dedicated trade desk directly via our web portal chat, or email our corporate team at solutions@cobyh.com for formal documentation inquiries.